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Customer Feedback Summary

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Retrieves, categorizes, and summarizes customer feedback into an executive report with recommendations.

EveFlue

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Eve

Output will stream here when you run the agent.

Summary

The Customer Feedback Summary Agent answers questions about your customer feedback. It retrieves entries from your data source, categorizes them by theme and segment, and produces an executive summary with representative quotes and concrete recommendations. Reach for it to turn a backlog of reviews, tickets, or survey responses into something a team can act on.

Install

$ pnpm dlx shadcn@latest add @agentcn/eve/feedback-summary

Composition

agent/
├── agent.ts             # Agent definition (model + config)
├── instructions.md      # Retrieve / categorize / summarize instructions
└── tools/
    └── get_feedback.ts  # Paginated feedback retrieval

Customization

  • Connect your source. Point get_feedback at your database, support desk, or reviews API — keep the pagination + segment parameters.
  • Change the categories. Edit instructions.md to use your own taxonomy (severity tiers, product areas, sentiment).
  • Swap the model. Edit agent/agent.ts — a larger model for nuanced synthesis, a smaller one for speed.
  • Add a scorer. Track summary quality across runs to tune the prompt.