# Customer Feedback Summary

Retrieves, categorizes, and summarizes customer feedback into an executive report with recommendations.

> For the complete documentation index, see [llms.txt](/llms.txt). Markdown variants are available by appending `.md` to any URL or sending an `Accept: text/markdown` header. An agent skill is available at [/.well-known/agent-skills/site-skill.md](/.well-known/agent-skills/site-skill.md).



<DocsBaseSwitcher base="flue" agent="feedback-summary" />

<AgentPreview
  agent="feedback-summary"
  framework="flue"
  inputFields="[
  {
    name: &#x22;query&#x22;,
    label: &#x22;Request&#x22;,
    placeholder: &#x22;What are the critical issues from enterprise customers?&#x22;,
    type: &#x22;text&#x22;,
  },
]"
/>

## Summary [#summary]

The **Customer Feedback Summary Agent** answers questions about your customer
feedback. It retrieves entries from your data source, categorizes them by theme
and segment, and produces an executive summary with representative quotes and
concrete recommendations. Reach for it to turn a backlog of reviews, tickets, or
survey responses into something a team can act on.

## Install [#install]

```bash
npx shadcn@latest add @agentcn/flue/feedback-summary
```

## Composition [#composition]

```text
agents/
└── feedback-summary.ts  # Agent definition with the get_feedback tool
tools/
└── get-feedback.ts      # Paginated feedback retrieval
```

## Customization [#customization]

* **Connect your source.** Point `get-feedback.ts` at your database, support
  desk, or reviews API — keep the pagination + segment parameters.
* **Change the categories.** Edit the agent instructions to use your own taxonomy.
* **Add a workflow.** Wrap retrieval + summarization in a workflow with a typed
  report schema if you want structured output.
* **Swap the model.** Change the `model` field on the agent.